Pro Stage Overview
- 1. We Start By Understanding… 1
- 2. Who We Are: ProStage stands at the top of the A/V production industry in providing Superior integration of People, Process, Culture and Technology. Our methods are ground breaking and our products and service are exceptional With Offices in both Orlando, FL and Las Vegas, NV, ProStage has the services and equipment necessary to support meetings and events all over North America. Our clients like to partner with ProStage because we focus on providing the best solutions for their event. Our strength is assembling and inspiring teams of technicians and integrating the technical elements. In the end, it’s about the experience - “How was it to work with ProStage – all through the process”? Our clients as well as our team members deserve to have Our clients, as well as our team members, deserve to have the best event experience. We constantly look at our processes and procedures to ensure that that happens. 2
- 3. A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m It’s About the Experience… Our belief that “it’s about the experience”, and that the experience is really our product, has become a call to action on many levels at ProStage, for as we came to see, “the experience” is linked to everyone else’s experience. We concluded that if we were to have the best product in the industry, we must set out to increase the quality of the experience for every single person involved, raising the bar together, and that it must be founded in the culture and the processes. It’s a very inclusive and holistic view. So whether you’re the audience, presenter, meeting planner, producer, travel staff, convention service manager, venue staff, security, ProStage technician, office staff or vendor, your experience in dealing with ProStage is important to us, as it is seen as integral to the quality of our “product”. 3
- 4. The ProStage Experience At ProStage, we understand the importance of a partnership-based relationship between us and our clients. In order to ensure a consistently positive event experience we pledge to you, our valued client, the following: Consultative Needs Assessment Approach No games, No gimmicks. Just an industry professional that is ready to listen to your needs and bring together a dynamic team of experts to assimilate an event technology package that is right for your event. Impeccable Event Planning and Integration Some companies claim to have the latest in technology some claim to be the biggest in the industry What we want our clients Some companies claim to have the latest in technology, some claim to be the biggest in the industry. What we want our clients to say about ProStage is that we are the best at understanding their needs, building a strong team and delivering incredible results. Crew Orientation We begin each event with an orientation of our team to understand the intent of the event, let them know what success will look and feel like, introduce them to their tools and align the teams intentions around service to each other and the unfolding of g g an exceptional experience for everyone involved. On Site Representation We are in this together. A lot of time has been invested designing the technical elements of your event. We have a vested interest to ensure that everything goes just as planned. T h i i th t Q lifi d d C itt d Technicians that are Qualified and Committed A great event experience is the payoff for months of hard work – for you and our technicians. They share this feeling of accomplishment because they are brought into the process early enough to understand what a successful event means to you – and they love to deliver. The Right Gear in the Right Place ProStage has an extremely efficient and effective inventory control process that ensures that your gear is functioning at its ProStage has an extremely efficient and effective inventory control process that ensures that your gear is functioning at its highest level and always shows up to work on time. “No Surprises” Invoicing To begin with, our quotes are presented with as much detail as possible on the front end to eliminate any surprises in the end. If situations that affect billing do arise, you are made aware of these situations immediately. We respect your time and resources and will always do everything we can to protect and conserve them both. Ongoing Event Technology Support At ProStage, our commitment to your success does not end once the final billing has been resolved. You can count on us to provide ongoing support all year long. 4
- 5. Speaking of Experience… Some of the clients we have worked with: 5
- 6. You now have Peeps in the business… A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m ProStage has been a trusted provider of production services to over 240 clients since 2005 and approximately and approximately 4,000 projects in the 17 years we have been in business. ProStage has an experienced staff of technicians and design professionals with over 225 years of combined experience who are dedicated to the specific needs of each client. ProStage has worked with hundreds of clients on the local, national and international level to support their overall branding, communication and visual presentation needs. These clients depend on our expertise to manage events and create solutions that will tell their story with power and impact in order to engage their audience. ProStage is affiliated with many industry organizations including, MPI, ICIA & OOCVCB. 6
- 7. Our Culture… A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m Vision Statement: ProStage will continue to grow as a leader in the meeting and event technical support industry providing an unequaled level of internal training, development and customer service. Its steady, principle-based economic growth will be recognized by other companies in all industries making ProStage a role model for corporate America. y p g g p Mission Statement: ProStage is committed to its core values beginning with the belief that optimal customer service can only be achieved when there is a complete understanding of client perspective and requirements. This belief uniquely positions ProStage to provide the best people, equipment and systems to its Meeting Planner and Show Producer clients while fulfilling the technical requirements for national meetings S f f f and events. ProStage approaches every project with a definitive focus on the experience of everyone involved and delivering technical expertise that's combined with creative energy and enthusiasm. 7
- 8. O P i A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m Our Promise… ProStage is culturally anchored in our core values and mission. We continually focus on and demonstrate the meaning of our tag line "We Start By Understanding..." as a daily practice. Our employees spend time weekly in a brief meeting that highlights real world experiences d h h b bl t d t t d t th i lt it t i di tl t l and how we have been able to demonstrate and strengthen our service culture as it pertains directly to our core values. Our promise of providing a great experience is backed up by process. We hit the ground running everytime with a proven strategy-based development and project management process that simplifies, integrates, and aligns all project components with your communications objectives. 8
- 9. What Makes Us Different? We employ a straight forward method to bring about a scalability of this culture to our service partners. Our particular product, as is the nature A u d i o V i d e o L i g h t i n g S c e n i c P r o S t a g e . c o m p y g g y p p p , of our industry, requires the use of stagehands, freelance specialists and assorted vendors. In order to realize the service standards that we have set, it is essential to be able to quickly integrate a temporary team. As part of our process, we gather on-site for a brief meeting 15-30 minutes prior to any "work" being done to accomplish the following: ƒIntroductions and acknowledgement of the individual value of each member. Di l i f h d li hi Wh h ƒDiscuss general intent for the event and client history. Why are we here. ƒBrief intro from the client, if they so choose. ƒDisplay of renderings and a view of what success will look and feel like. ƒDisplay and discuss ground plans, pack list and other information tools. ƒDiscuss schedule and targeted time line goals. ƒSafety and other house keeping ƒSafety and other house keeping. ƒAsk everyone to be a part of a great day at work. ƒBriefly break into departments for a 2-5 minute general pre load-in greeting. This is a particularly simple yet strong process and it has proven to be of extraordinary value. 9
- 10. Why ? Experience – With over 225 years of combined industry experience, we’ve (nearly) seen it all. We use this experience to provide insight, proven methods and best practices, while constantly looking for innovative ways to create successful client partnerships. Expertise – Each member of our team is an industry expert in their chosen field, whether it be audio, video, lighting staging, scenic or technical management. With ProStage, you can trust that we will provide you with not just a great service but the sense of security that comes with knowing you’re working with some of the best in the business. Ownership – In-house ownership of the goods we provide not only allows for cost savings for our clients but also a level of service and standard of quality that can’t be matched when outsourcing to vendors. Flexibility We know that sometimes it takes more than what’s normal to get Flexibility - We know that sometimes it takes more than what s normal to get the job done. As a matter of fact, “normal” rarely is normal anymore. That’s why we are always looking for new ways to approach situations, learning and adapting on the fly to guarantee the best experience possible. Attitude - The people at ProStage are passionate about what they do and Attitude The people at ProStage are passionate about what they do and actually have a great time doing it! When partnering with us, you’re always going to be greeted with honesty, respect, ethical behavior … and a good sense of humor. Your success, is our success. That’s not just a statement, but the way we work. ProStage strives to help our clients succeed in anyway possible, which always includes being good stewards of your investment and providing excellent ROI…return on investment, and return on ideas. 10
- 11. CLIENT FOCUS ON BUDGET COLLABORATION DESIGN Technical Production Management COMMUNICATION RESOURCES ON TIME PART OF YOUR TEAM 11
- 12. NO SURPRISES NO SURPRISES Detailed Preliminary Cost Estimate Document Standards and Control Collaborative Task Management P d ti T l Production Tools On Site Representation Consultative Needs Assessment Approach On-Site Representation P it T h i l R i O it C O i t ti Pre-site Technical Review On-site Crew Orientation 12
- 13. Orlando 333-A Enterprise St. Ocoee, Florida 34761 , 407-654-5822 Las Vegas 3655 E. Patrick Lane Suite 1000 Las Vegas, NV 89120 702-252-8200